Our Complaints Procedure

Our Complaints Procedure

We seek to provide a high quality and excellent service.  If, on any occasion our service falls below the standard you expect, you should communicate directly to:

Peter Blanc,
Group Chief Executive Officer,
Aston Scott Ltd
Malling House,
West Malling,
ME19 6QL ,

Tel: 01732 220220
Email: peterblanc@astonscott.com

It is the company’s policy to acknowledge your complaint within five business days and provide you with a written response within twenty business days.

If after making a complaint you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service as long as:

  • You are a consumer.
  • If you are a non-consumer – your business has an annual turnover of less than two million euros and fewer than ten employees or if you are a charity, your annual income is less than £1m.

The Insurance Conduct of Business Sourcebook (ICOBS) defines a consumer as: “any natural person who is acting for purposes which are outside his profession” and a non-consumer as “a customer who is not a consumer”.

Financial Ombudsman Service contact details:

Exchange Tower,
Harbour Exchange Square,
E14 9SR

Tel: 020 7964 1000
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk


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