Our Complaints Procedure
We seek to provide a high quality and excellent service. If, on any occasion our service falls below the standard you expect, you should communicate directly to:
Group Chief Executive Officer,
Aston Scott Ltd
ME19 6QL ,
Tel: 01732 220220
It is the company’s policy to acknowledge your complaint within five business days and provide you with a written response within twenty business days.
If after making a complaint you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service as long as:
- You are a consumer.
- If you are a non-consumer – your business has an annual turnover of less than two million euros and fewer than ten employees or if you are a charity, your annual income is less than £1m.
The Insurance Conduct of Business Sourcebook (ICOBS) defines a consumer as: “any natural person who is acting for purposes which are outside his profession” and a non-consumer as “a customer who is not a consumer”.
Financial Ombudsman Service contact details:
Harbour Exchange Square,