Business Continuity Management

Business Continuity Management

Businesses face continual threats of disruption, from severe weather conditions to telecommunication breakdowns. And for smart businesses, mitigating these risks is essential.

While business continuity planning is a matter of choice for many organisations, for others it is a regulatory or contractual requirement. And having a solid continuity plan in place protects your financial stability, as well as your reputation.

How it works

Looking at business activities, sites and relationships with suppliers and customers, we undertake a comprehensive review of all insurable business interruption risks. This work leads to the creation or modification of your business continuity plan.

We are able to offer internet-based solutions at competitive costs or bespoke advice tailored to your needs, including emergency response, crisis management and business recovery. We also offer realistic testing of plans through desktop walk-throughs, evaluating how a team works under pressure and producing a full report of our findings.

CrisisPro – our online business continuity programme 

This is a unique web-based business continuity planning and crisis communications system that follows a structured process to allow you to build, test and maintain your plan.

It’s an innovative tool that gives your business a foolproof continuity plan, as well as an online area to record and manage incidents.

To view a demonstration of CrisisPro, click here.

 How can we help?

For more information and personal advice, contact one of our experts.


Business Continuity (BC) is defined as the capability of the organisation to continue delivery of products or services at acceptable predefined levels following a disruptive incident. (Source: ISO 22301:2012)

Business Continuity Management (BCM) is defined as a holistic management process that identifies potential threats to an organization and the impacts to business operations those threats, if realized, might cause, and which provides a framework for building organizational resilience with the capability of an effective response that safeguards the interests of its key stakeholders, reputation, brand and value-creating activities. (Source: ISO 22301:2012)

A BCP is an agreed plan that will be followed after the business suffers a significant event that could potentially interfere with the business operations. There are 4 essential steps in the creation of a BCP

1)     Carry out a Business Impact Analysis (BIA) to identity the risks to the business and the business critical functions and               processes

2)     Identify the steps needed to recover critical business functions and processes

3)     Create teams to compile the business continuity plan and manage incidents and business interruptions

4)     Provide training for these teams and carry out regular testing and exercises to ensure that the BCP will work in practice

A BCP will contain information such as:

  • Employee contact list
  • Key supplier / customer information 
  • Key contacts and telephone numbers
  • Prioritised list of critical business functions 
  • IT information and list of equipment and software 
  • Recovery locations 
  • Copies of essential records 
  • List of essential equipment and machinery 
  • Critical supplies list 
  • Insurance information 


All companies should have a BCP. However the time and effort required to create the plan will depend on the size, nature and complexity of the company.

Businesses are much more likely to survive a disaster or business interruption if they have planned for it in advance.

In addition to this many companies may find that their stakeholders such as banks, investors, insurers, customers and suppliers will take a company that has a business continuity plan much more seriously and may even make it a requirement to do business with them

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